Need help with pretickit? Find answers to common questions below, or contact our support team directly if you need further assistance.
If you are experiencing a problem with your account, ticket, payment or event, send us an email and explain what happened. Our support team will review your enquiry and assist you as soon as possible.
Tickets purchased through pretickit appear under My Tickets after your payment has been successfully completed. Make sure you are signed into the same account that was used when the purchase was made.
If your ticket is still missing, contact support@pretickit.co.za and include your order number and the email address associated with your account.
View My TicketsIf you cannot remember your pretickit password, you can request a secure password reset link using your registered email address.
The reset link will be sent to your email. Follow the instructions provided to create a new password and regain access to your account.
Reset PasswordRefunds depend on the circumstances of the event and are generally available where an event has been cancelled or postponed, subject to the applicable refund policy.
Before contacting support, please review the refund information for details about eligibility and the process for requesting a refund.
View Refund PolicyEvent organizers can use pretickit to create and sell tickets for their events. You will first need a pretickit user account before applying to become an organizer.
Once your organizer account has been approved, you can manage your events and ticket sales through My pretickit.
Create an AccountIf you have been charged but your ticket has not appeared in your account, do not purchase the ticket again immediately. First check your account and My Tickets.
If the problem remains, contact our support team with your order number, account email and any relevant payment information so that we can investigate the transaction.
If your issue is not covered above, you can contact pretickit support directly. Tell us what you were trying to do, what happened and, where applicable, provide your order number.
Providing these details helps us understand the issue and respond more efficiently.
Email SupportBefore purchasing tickets or using pretickit, please take a moment to review our policies and terms. They explain how we handle your information, ticket purchases and refunds.
